Karol Cholewa

Notes on Salesforce Marketing Cloud & Martech

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Report Unsent Emails Using Tracking Extract and Errors

Carlito · May 17, 2022

SFMC

To identify subscribers who were not successfully sent emails, you can utilize Tracking Extract. While Salesforce Premium Support has the capability to access system logs and share details, you can establish a bespoke troubleshooting and reporting process using Tracking Extract:

  • Report on ‘Not Sent’ subscribers through email sends
  • Email Send Error Codes

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